CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Dynamics CRM Specialist – One Year Contract Position

Summary

The Dynamics CRM Specialist is part of the CAA NEO IT team, working on the deployment, customization and integration of Microsoft Dynamics CRM as part of the CAA NEO Member Relationship Management (MRM) System.

Essential Duties and Responsibilities:

  • Collaborate with other software developers, business analysts, software architects and IT professionals to implement Microsoft Dynamics CRM solutions
  • Interact with business owners to understand their needs and the requirements for the MRM system
  • Customize the system to meet the business needs of the company
  • Integrate existing systems and services into the CRM architecture
  • Assist with deployment and provisioning activities
  • Maintain CRM configurations and adhere to development standards to ensure consistency and quality in delivery
  • Assist with the creation of internal reports for other areas as needed
  • Support DevOps by ensuring Microsoft Dynamics CRM best practices for support and service management are followed

Qualifications and Skills

Minimum Requirements
  • 2+ years’ experience with software development, specifically around Microsoft Dynamics CRM
  • College or University degree in Computer Science or a related discipline
Core Competency Requirements
  • Proficient with configuring and customizing Microsoft Dynamics CRM
  • Demonstrated proficiency in installing and deploying CRM Organizations
  • Demonstrated proficiency in customizing and creating CRM entities
  • Demonstrated proficiency in understanding and implementing business workflows and processes
  • Experience with source control management systems and continuous integration/deployment environments
  • Internally motivated, able to work proficiently both independently and in a team environment
  • Proven communication skills with both internal team members and external business stakeholders
  • Strong initiative to find ways to improve solutions, systems, and processes
Preferred Competency Requirements
  • Experience with supporting Microsoft products (SQL Server, SharePoint, IIS, BizTalk)
  • Microsoft Certified Technology Specialist (MCTS) for Microsoft Dynamics CRM 2013 or above

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.on.ca

Board of Directors

Position: Board of Directors

Company: CAA North & East Ontario (CAANEO)

Organization Type: Not-for-profit

Location: CAA NEO Territory

CAA North & East Ontario (CAANEO) is presently inviting applicants to fill a future vacancy on the Board of Directors. This position is open to all Primary Members of CAANEO over the age of 18.

Skills and Experience

Each Director brings unique skills and experience to the Board. In selecting new members, attention will be given to ensuring that the collective mix of skills and experience supports the Board’s ability to add strategic value to CAANEO.

Board Members Should:

  • Provide credible stakeholder perspectives
  • Provide strong participation that strives for excellence and support consensus building
  • Be strategic thinkers who take governance-focus approach to Board responsibilities
  • Demonstrate a willingness to support CAANEO’s vision

Individual Knowledge and Experience

To foster its ability to provide strategic direction and fulfill its oversite responsibilities, the collective Board should include members with knowledge of and experience in the following areas.

  • Legal Industry
  • Travel Industry
  • Insurance Industry
  • Automotive Industry
  • Human Resources
  • Information Technology Sector
  • Membership on Boards of Directors
  • Possess diverse perspectives in relation to business, regulated industries and consumer issues
  • Risk Management and Analysis
  • Public Policy and regulatory environments
  • Financial Literacy
  • Marketing, Public Relations and Communications
  • Public Education
  • Building partnerships & Strategic Alliances
  • Developing & Operating Businesses

How to Apply:

Applications must be received by no later than 5:00 p.m. August 1st, 2017 to secretary@caaneo.on.ca

Other: The Board seeks to achieve diversity in its membership.

Accounting Supervisor (Term, Ottawa Administration Office)

Location:

Ottawa Administration Office (Thurston Drive)

Term:

July 10, 2017 to September 30, 2018

Summary:

CAA North & East Ontario is changing how we do business and we are looking for an Accounting Supervisor interested in developing their skill set to join us. Under the general direction of the Controller, the Accounting Supervisor will supervises and coordinates the Account Payable and Accounts Receivable functions for both the Club and Travel Agency and provide support to Payroll by performing the following duties:

Job Duties

Supervisory Responsibilities:

  • Supervises employees performing the Accounts Payable (A/P) and Accounts Receivable (A/R) functions.
    • Is responsible for the overall accuracy, direction, coordination, and evaluation of these positions.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Day-to-day Operations:

  • Oversees the complete operation of the accounts payable and accounts receivable cycle and verifies accuracy of all transactions;
  • Recommends improvements to record-keeping systems, forms, policies, and procedures related to billing, processing payments and other accounts payable and receivable activities;
  • Reviews all collection strategies and ensures timely collection of all accounts receivable;
  • Identifies and resolves problems and inconsistencies and suggests appropriate corrective procedures;
  • Reconciles and ensures accuracy of all monthly balance sheet accounts relating to accounts payable, accounts receivable, prepaid, accruals;
  • Prepares Bank Reconciliations, Reviews cheque runs and bank deposits;
  • Maintains relationships with internal and external clients;
  • Provides back-up payroll support using Ceridian Dayforce software;
  • Conducts the administration of bank accounts, merchant credit card accounts;
  • Maintain General Ledger Chart of Accounts;
  • Supports Controller and business units with monthly financial analysis, reports, reviews accounts to budget;
  • Assist Controller with annual budget process and analysis;
  • Prepares and reviews working papers for audit;
  • Prepares ad hoc reports as required.
  • Preforms other duties may be assigned.

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent knowledge of Excel, Accounting Software
  • Experience in Great Plains required
  • Relevant accounting experience with supervisory skills
  • Excellent Written and Oral Communication skills
  • Strong customer service skills
  • Analytical with in-depth knowledge of accounting cycle
  • Energetic, team player, flexible

Employment is contingent on a successful Criminal Background Check, Clean driving record, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.on.ca

Senior Travel Sales Professional (Kanata Travel Store)

Location:

Kanata Travel Store

Summary:

Do you love travel? Are you a dynamic travel sales professional who thrives in a busy retail environment? We need a motivated travel sales professional to assist our Members with membership and travel needs. Our retail travel stores are where Members go to plan and get equipped for all types of travel – from the ‘bucket list’ round the world cruise to a weekend road trip. The store is the destination for members to take advantage of many benefits (maps, tour books and passport photos etc.) and where they can purchase travel related merchandise, luggage etc. The schedule includes alternate Saturdays and occasional evenings.

Duties and Responsibilities:

  • Sell travel: Cruises; tours; hotel and air reservations – whatever gets our Members where they want to go
  • Sell travel insurance and travel related merchandise
  • Promote and sell CAA memberships,
  • Provide members with Auto Travel materials, passport photos etc.
  • Not only answer member/client inquiries; but anticipate needs and offer recommendations
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Must be at ease with changing technology and new procedures as required
  • Other related duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum five years of sales experience (retail, B2B or B2C)
  • A passion for travel and firsthand experience in multiple destinations
  • Must be able to manage a number of tasks at the same time with a high level of accuracy
  • A sincere interest in working with the public ensuring all their detailed travel needs are met
  • Understanding that the little things become the big things in customer service
  • Self-motivated ability to build and retain a loyal clientele
  • Travel industry experience is a necessity
  • Fluency in both official languages is an asset
  • Customer service experience and proven sales achievement is imperative
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Travel Industry Council (TICO) certification required
  • Must pursue Certification as a Travel Counsellor (CTC)

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Salary:

Based on Experience

Apply to jobs@caaneo.on.ca by April 20th, 2017

Junior Travel Sales Professional

Location:

Hunt Club Travel Store – 2446 Bank Street, Ottawa, ON

Summary:

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.on.ca by June 8, 2017

Junior Travel Sales Professional (Part-Time)

Location:

Hunt Club Travel Store – 2446 Bank Street, Ottawa, ON

Summary:

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is to a maximum of 29 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.on.ca by June 8, 2017