CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Board of Directors

Position: Board of Directors

Company: CAA North & East Ontario (CAANEO)

Organization Type: Not-for-profit

Location: CAA NEO Territory

CAA North & East Ontario (CAANEO) is presently inviting applicants to fill a future vacancy on the Board of Directors. This position is open to all Primary Members of CAANEO over the age of 18.

Skills and Experience

Each Director brings unique skills and experience to the Board. In selecting new members, attention will be given to ensuring that the collective mix of skills and experience supports the Board’s ability to add strategic value to CAANEO.

Board Members Should:

  • Provide credible stakeholder perspectives
  • Provide strong participation that strives for excellence and support consensus building
  • Be strategic thinkers who take governance-focus approach to Board responsibilities
  • Demonstrate a willingness to support CAANEO’s vision

Individual Knowledge and Experience

To foster its ability to provide strategic direction and fulfill its oversite responsibilities, the collective Board should include members with knowledge of and experience in the following areas.

  • Legal Industry
  • Travel Industry
  • Insurance Industry
  • Automotive Industry
  • Human Resources
  • Information Technology Sector
  • Membership on Boards of Directors
  • Possess diverse perspectives in relation to business, regulated industries and consumer issues
  • Risk Management and Analysis
  • Public Policy and regulatory environments
  • Financial Literacy
  • Marketing, Public Relations and Communications
  • Public Education
  • Building partnerships & Strategic Alliances
  • Developing & Operating Businesses

How to Apply:

Applications must be received by no later than 5:00 p.m. August 1st, 2017 to

Other: The Board seeks to achieve diversity in its membership.

Travel Sales Professional (1 Year Contract)

Position: TTravel Sales Professional (1 Year Contract)

Company: CAA North & East Ontario (CAANEO)

Location: Nepean Travel Store – 1331 Clyde Avenue, Ottawa, ON

**Two Positions Available!**

We are hiring for our new location! Do you love travel? Are you a dynamic travel sales professional who thrives in a busy retail environment? We need motivated travel sales professionals to assist our Members with membership and travel needs. Our retail travel stores are where Members go to plan and get equipped for all types of travel – from the ‘bucket list’ round the world cruise to a weekend road trip. The store is the destination for members to take advantage of many benefits (maps, tour books and passport photos etc.) and where they can purchase travel related merchandise, luggage etc. The schedule includes alternate Saturdays and occasional evenings.


  • Sell travel: Cruises; tours; hotel and air reservations – whatever gets our Members where they want to go
  • Sell travel insurance and travel related merchandise
  • Promote and sell CAA memberships,
  • Provide members with Auto Travel materials, passport photos etc.
  • Not only answer member/client inquiries; but anticipate needs and offer recommendations
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Must be at ease with changing technology and new procedures as required
  • Other related duties as Required


The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum five years of sales experience (retail, B2B or B2C)
  • A passion for travel and firsthand experience in multiple destinations
  • Must be able to manage a number of tasks at the same time with a high level of accuracy
  • A sincere interest in working with the public ensuring all their detailed travel needs are met
  • Understanding that the little things become the big things in customer service
  • Self-motivated ability to build and retain a loyal clientele
  • Travel industry experience is a necessity
  • Fluency in both official languages is an asset
  • Customer service experience and proven sales achievement is imperative
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Travel Industry Council (TICO) certification required
  • Must pursue Certification as a Travel Counsellor (CTC)

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Salary: Based on Experience

Apply by August 11, 2017