CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

There are no current openings, please check back soon.

Dynamics CRM Specialist – One Year Contract Position

Summary

The Dynamics CRM Specialist is part of the CAA NEO IT team, working on the deployment, customization and integration of Microsoft Dynamics CRM as part of the CAA NEO Member Relationship Management (MRM) System.

Essential Duties and Responsibilities:

  • Collaborate with other software developers, business analysts, software architects and IT professionals to implement Microsoft Dynamics CRM solutions
  • Interact with business owners to understand their needs MRM system requirements
  • Customize the system to meet the business needs of the company
  • Integrate existing systems and services into the CRM architecture
  • Assist with deployment and provisioning activities
  • Maintain CRM configurations and adhere to development standards to ensure consistency and quality in delivery
  • Assist with the creation of internal reports for other areas as needed
  • Support DevOps by ensuring Microsoft Dynamics CRM best practices for support and service management are followed

Qualifications and Skills

Minimum Requirements
  • 5+ years’ experience with software development, specifically around Microsoft Dynamics CRM
  • College or University degree in Computer Science or a related discipline
Core Competency Requirements
  • Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM
  • Demonstrated proficiency in installing and deploying CRM Organizations
  • Demonstrated proficiency in customizing and creating CRM entities
  • Demonstrated proficiency in understanding and implementing business workflows and processes
  • Demonstrated proficiency in using the either the CRM SDK or plugin platforms
  • Demonstrated proficiency with Microsoft .NET 3.5+ development using C#
  • Experience with source control management systems and continuous integration/deployment environments
  • Internally motivated, able to work proficiently both independently and cooperatively
  • Proven communication skills with coworkers and clients
  • Strong initiative to find ways to improve solutions, systems, and processes
Preferred Competency Requirements
  • Experience with supporting Microsoft products (SQL Server, SharePoint, IIS, BizTalk)
  • Microsoft Certified Technology Specialist (MCTS) for Microsoft Dynamics CRM 2013 or above

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their Manager. Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.on.ca

Emergency Road Services Call Centre Operator (Full-time, One Year Contract)

Summary:

Working overnight in a call center environment receives incoming calls from Members requiring service and records information in online system for dispatch.

Essential Duties and Responsibilities:

  • Receives incoming telephone calls regarding road service requests and/or general club information.
  • Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors.
  • Performs various clerical duties.
  • Other duties as required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent interpersonal skills.
  • Ability to work under pressure both individually and as part of a team.
  • Fluency in both official languages an asset.
  • Grade 12 or equivalent.
  • Excellent attendance and punctuality.

Employment is contingent on a successful Criminal Background Check, Clean driving record, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.on.ca by March 31, 2017

Successful applicant will be required to join Teamsters Local Union 91