CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Travel Consultant (Hunt Club Travel Store)

Position: Travel Consultant (Full-Time, Permanent)

Company: CAA North & East Ontario (CAANEO)

Location: Hunt Club Travel Store – 2446 Bank Street, Ottawa, ON


Our travel business is growing! We need travel consultants to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Qualifications and Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, or must be attained within 3 month probation period
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Benefits:

  • Competitive Salary
  • Generous Incentive Structure
  • Health & Dental Plan
  • Pension Plan
  • CAA Membership

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Junior Web Developer, (Co-op Student Contract)

Position: Junior Web Developer, (4 Month Contract)

TERM: September 3 – December 31, 2019

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON, K1G 6C9


Summary:

The Junior Web Developer provides assistance for regular updates to third party applications, the web site in general and gain a level of expertise with our proprietary database in order to enhance online member experience.

Job Duties

  • Contribute to daily e-commerce websites activities
  • Monitor and analyze effectiveness of new features and web site changes
  • Identify and evaluate risks during design
  • Be constantly aware of website performance, metrics, and audience
  • Use database query skills to generate various levels of reports for the entire Marketing, Sales and Communications group.

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • Must have been enrolled as a full time student during the last academic year and must be enrolled as a full time student for the upcoming academic year
  • Must be experienced with the following web technologies: CSS, PHP, HTML
  • Experience with Javascript, JQuery, Drupal, MySQL and Java considered an asset
  • Strong attention to detail and ability to perform routine website updates
  • Good interpersonal skills
  • Highly self-motivated and directed.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment

Employment is contingent on a successful Criminal Background Check, references, and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Travel Store Manager

Position: Travel Store Manager

Company: CAA North & East Ontario (CAANEO)

Location: Parry Sound Retail Travel Store,


Looking for a challenge? Do you love and actively sell travel? CAA has an opening for a talented individual who delivers on the CAA’s service promise to the Member: an experienced, savvy sales coach who has strong connections to the business community. Under the general direction of the Regional Manager, Travel Retail Operations, the Store Manager has responsibility for the daily operation of the Travel Store, with a focus on assisting staff to develop and deliver strong sales. They will manage store staff, including hiring, performance management and records management. The Store Manager holds primary responsibility for driving store sales and implementing marketing programs, as well as for delivering store profitability. The Store Manager shall participate in CAANEO mandated events and training, which may require availability outside of regular business hours.

Duties/Responsibilities

  • Works with corporate partners in Marketing and Sales to promote and sell CAA and travel products
  • Works with community partners to build and enhance the reputation of CAA and support marketing and sales efforts.
  • Manages, directs and coordinates daily operations of the Travel Store including payroll, staff management, scheduling, staffing, customer relations, trade show management, organizing, scheduling budgeting and revenue reporting etc.
    • Coaches and performance manages staff to achieve strong sales and create a positive working environment, conducts individual and staff meetings to discuss operational problems or explain procedural changes;
    • Ensures complete service is provided to Club members and clients personally and by directing staff in all areas pertaining to the Travel Store, ie. Triptik order fulfillment, Travel Agency bookings for airlines, tours, cruises, hotels, cars, travel insurance, International Driving Permits, Passport photos, Auto Travel Routings, sales of new memberships, attraction tickets and boutique items, etc.
    • Enforces compliance with policies, procedures, and safety regulations, investigates, analyzes, and resolves personnel and operational problems/ complaints with support of Travel management and Human Resources.
    • Prepares payroll, time and personnel records for the Human Resources Department.
    • Responsible for the physical operation of the Travel Store, cash handling, and security etc.
    • Administration of Travelport and Axis automation systems. Maintains a controlled stock of materials used by the Travel Store.
    • Acts as liaison between staff and management of the Club.
    • Responsible for change management and implementation of new systems and procedures as assigned by their Management

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/experience:

  • Travel Agency Certification from a recognized institution preferred
  • TICO certified; CTC/CTM (Required to pass TICO Supervisor/Manager Exam) required
  • Three (3) years of management experience, preferably in an IATA approved Travel Agency
  • Valid drivers license
  • Insurable under CAANEO's insurance policy for corporate vehicle

Skills & Knowledge:

  • Strong sales skills and the ability to coach others in sales techniques and customer service issue resolution
  • Expertise in supervision, training and performance evaluations;
  • Strong facility with computer systems, including CRM and accounting software
  • Fluency in both official languages desirable.
  • Adaptability – must be available to travel, work outside of regular business hours as required.

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Senior Application Developer

Position: Senior Application Developer

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario


Summary Description

The Senior Application Developer is part of the CAA NEO IT team, working on the development, support and maintenance of the CAA NEO Portfolio of Applications, with a major focus on the CAA NEO Member Relationship Management (MRM) System.

Duties & Responsibilities

  • Analyze user needs and develop software solutions
  • Analyze user needs and develop software solutions
  • Implement and test desktop & web solutions using C#, VB.NET, ASP. NET MVC, .NET and JavaScript Frameworks
  • Collaborate with other developers to design and optimize code
  • Create flowcharts and user guides for new and existing programs
  • Document all programming tasks and procedures
  • Perform routine software maintenance

Qualifications & Experience

  • Degree/Diploma in Computer Programming, Web and Application Development or equivalent
  • 5+ years of professional development experience
  • 5+ years with C#, VB.NET, ASP. NET, MVC, Web API
  • 5+ years with MS SQL Server
  • Experienced in Visual Studio, Team Foundation Server and Azure DevOps
  • Experience with BizTalk, Dynamics 365, Great Plains, SharePoint Online and/or Drupal would be considered an asset
  • Demonstrate a high level of accuracy and attention to detail.
  • Communicate effectively and efficiently with all associates and business contacts and promote a strong sense of teamwork
  • Ability to work efficiently and meet project deadlines with limited supervision
  • Ability to analyze business problems and provide accurate development estimates
  • Experience working in a web environment
  • Strong analytical and critical thinking skills

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Travel Consultant (Orleans Travel Store)

Position: Travel Consultant (Orleans Travel Store)

Company: CAA North & East Ontario (CAANEO)

Location: Orleans Travel Store – 2026 Tenth Line Road, Orleans, ON


Our travel business is growing! We need travel consultants to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Qualifications and Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, or must be attained within 3 month probation period
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is required

Benefits:

  • Competitive Salary
  • Generous Incentive Structure
  • Health & Dental Plan
  • Pension Plan
  • CAA Membership

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.