Travel Insurance

CAA Travel Insurance Active Care Management Inc. PO Box 308 Station A Windsor, Ontario N9A 6K4 Email: orionclaims@acmtravel.ca

COUNTRY TOLL-FREE NUMBER

in CANADA & mainland U.S. 1-866-696-6355
Australia 0011 800-8877-9000
Bahamas 1-800-389-0701
Bermuda 1-800-204-8226
Cayman Islands 1-800-204-8226
Costa Rica 00 800-8877-9000
Dominican Republic 1-800-203-9591
Italy 00 800-8877-9000
Jamaica 1-800-204-0004
Mexico 001-800-248-8561
New Zealand 00800-8877-9000
Saint Lucia 1-800-300-3229
South Africa 00 800-8877-9000
Thailand 001 800-8877-9000
United Kingdom 00 800-8877-9000
Call Collect From Anywhere Else +1-519-988-7042

EMERGENCY MEDICAL INSURANCE and VISITORS TO CANADA INSURANCE

1. A completed Medical Expenses Claim Form (provided by CAA Assistance upon notification of claim).
2. For accidental dental expenses you must provide an accident report from the physician or dentist.
3. Original itemized bills from the licensed medical provider(s) stating the patient’s name, diagnosis, date and type of treatment, and the name, address and telephone number of the provider, as well as the original transaction documents proving that payment was made to the provider. (For Canadians covered by GHIP, copies of itemized bills are accepted only if the Insured has already dealt directly with GHIP).
4. Original prescription drug receipts from the pharmacist, physician or hospital indicating the name of the prescribing physician, prescription number, name of preparation, date, quantity and total cost.
5. For out of pocket expenses: an explanation of expenses accompanied by the original receipts.

HOLIDAY PROTECTION
In addition to the items required under Trip Cancellation & Interruption Insurance, you must also submit:

1. Satisfactory evidence that you have booked and paid for a replacement trip.
2. An itemized CAA Travel Agency invoice, for the replacement trip, showing fares, deposits, travel dates, final payment and date thereof.
3. A copy of the CAA Travel Insurance policy for the replacement trip and the name of the CAA travel professional.

TRIP CANCELLATION

1. For cancellation due to a disaster or event independent of any intentional act or negligence, accident on the way to departure, jury duty, subpoena, transfer or involuntary loss of employment: a legal certificate (police report, the summons and/or subpoena, record of employment) confirming the circumstances of the cancellation and a letter from your employer (if applicable).44
2. For penalties: a copy of the travel supplier’s or the airline’s publication confirming the cancellation penalties imposed.
3. For default coverage: written notice of claim must be submitted within 60 days of the day on which the travel supplier announces that it is in default:
   • copies of receipts and proofs of payment to travel suppliers;
   • copies of unused transportation or accommodation documents; and
   • where appropriate, evidence of claim to or reimbursement from any federal, provincial or other compensation fund or any other source (including credit card companies) that is legally responsible or under contract to reimburse you for the cost of the undelivered travel services.

TRIP INTERRUPTION

1. For out of pocket expenses: an explanation of expenses in the event of a late return, along with original receipts.
2. For death or repatriation: a death certificate accompanied by receipts from the funeral home, airline, etc.
3. For default coverage: written notice of claim must be submitted within 60 days of the day on which the travel supplier announces that it is in default:
   • copies of receipts and proofs of payment to travel suppliers;
   • copies of unused transportation or accommodation documents; and
   • where appropriate, evidence of claim to or reimbursement from any federal, provincial or other compensation fund or any other source (including credit card companies) that is legally responsible or under contract to reimburse you for the cost of the undelivered travel services.
4. Other supporting documentation as requested.

TRAVEL ACCIDENT INSURANCE
For forms and instructions, contact CAA Assistance at the phone number(s) on page 41.

BAGGAGE INSURANCE

1. A completed claim form available by contacting CAA Assistance at the phone number(s) on page 41.
2. For loss:
   • a report by the police or the hotel manager, tour guide or transportation authorities in whose custody the insured property was at the time of loss;
   • adequate proof of loss, (original purchase receipts, original replacement receipts or original replacement estimates on store stationery or letterhead) ownership and itemized value.
   • a Property Irregularity Report when luggage is lost or damaged while in the custody of the airline or common carrier.
3. For baggage delay you must supply proof of delay of checked baggage from the common carrier and original receipts of purchase:
   • original itemized receipts for expenses actually incurred;
   • a copy of the baggage claim ticket;
   • a copy of your airline or common carrier ticket;
   • verification of the delay of checked baggage from the airline or common carrier including the reason and the duration of the delay; and
   • a copy of the delivery receipt.

IN THE EVENT OF AN EMERGENCY, PLEASE CALL CAA ASSISTANCE IMMEDIATELY:

At first onset of symptoms of a medical emergency and before you seek medical treatment, please contact CAA Assistance, however, if you are unable to do so because you are medically incapacitated, you or someone else must contact CAA Assistance as soon as is reasonably possible.

COUNTRY TOLL-FREE NUMBER

in CANADA & mainland U.S. 1-866-696-6355
Australia 0011 800-8877-9000
Bahamas 1-800-389-0701
Bermuda 1-800-204-8226
Cayman Islands 1-800-204-8226
Costa Rica 00 800-8877-9000
Dominican Republic 1-800-203-9591
Italy 00 800-8877-9000
Jamaica 1-800-204-0004
Mexico 001-800-248-8561
New Zealand 00800-8877-9000
Saint Lucia 1-800-300-3229
South Africa 00 800-8877-9000
Thailand 001 800-8877-9000
United Kingdom 00 800-8877-9000
Call Collect From Anywhere Else +1-519-988-7042
Email if Calling is Not Possible orionassistance@acmtravel.ca