As more and more people are moving towards a greener lifestyle, the number of cyclists taking to the roads has increased significantly. Whether you're commuting to work, running an errand or simply enjoying a cycle, being stranded with a flat tire or broken chain is a hassle.
CAA is here to help! As a CAA Member you are covered no matter what mode of transportation you are on, 2 wheels or 4 wheels.
Your CAA Membership includes our Bike Assist program - roadside assistance for your bicycle. CAA North & East Ontario's Bike Assist offers the same peace of mind that comes with our renowned vehicle roadside assistance for your bicycle - coverage 24 hours, 7 days a week, 365 days a year.
If you run into a problem that can't be fixed on the spot, CAA will transport you and your bicycle to wherever* you need to go. Best of all, Bike Assist is included in all active CAA Membership levels.
Join CAA Today!
Each service call counts as one Road Assist call. You're allotted a certain number of calls and a maximum towing distance based on your level of Membership.
Compare CAA Membership levels here.
Bike Assist... peace of mind for the cyclist.
Call 1-800-CAA-HELP (1-800-222-4357)
Our Green Initiatives & Bicycle Safety Endeavours
The number of cyclists on local roadways is increasing every year – and that’s a good thing. CAA North & East Ontario is doing its part to fight climate change and encourage Members to go green, whenever and wherever they can. That’s why we offer cyclists the Bike Assist program, why we support green initiatives in the communities we serve, and why we invest resources to raise awareness about cycle-safety.
Download FREE CAA Ontario Bike Assist App, you’ll get access to scenic and popular trails delivered straight to your smartphone!
CAA Bike Assist FAQs
1: Why is CAA North & East Ontario offering Bike Assist?
Ontarians are making a shift towards greener lifestyles and making more decisions on products and services based on social responsibility. An increasing number of commuters are opting to use their bicycle as their main mode of transportation.
2: Will drivers try to fix the bicycles?
Service will be provided when possible. If a roadside repair cannot be completed, CAA will arrange to transport the Member and their bicycle, subject to your towing limits based on Membership type.
3: Where is service provided?
Bike Assist is available anywhere the Club provides roadside assistance. Service will not be provided to inaccessible areas, such as parks, trails, private and unmaintained roads.
4: What will be the service times for Bike Assist?
As with any vehicle, calls for Bike Assist will be within the standard service times. Longer wait times may be experienced if specialized equipment to service the call is required (ie: tandem bicycles or adult tricycles).
5: Will Bike Assist count as a regular call on my membership?
Yes, each call for Bike Assist will count as one of the provided tows for that respective Membership level.
6: Is there a kilometre limit on tows provided for Bike Assist?
Yes; service will be provided based on the level of Membership. Classic Members will receive up to 10 kilometres of towing; Plus Members will receive up to 200 kilometres per tow; and Premier Members are eligible for 320 kilometres for one tow per membership year and 200 kilometres for any tows after that.
7: Will drivers be able to unlock bicycles or cut securing devices?
No, as the ownership of the bicycle cannot be verified.
8: Will you service tricycles made for adults?
Yes, however they may require specialized equipment that could result in longer wait times.
9: Will you service a "wee-ride child bike seat trailer?"
At this time service cannot be guaranteed for child bicycle trailers. Our fleet, brokers and contractors are not equipped with child seats, therefore alternative transportation would need to be arranged at the Member's expense.
10: Are motorized bicycles covered?
Yes, providing the bicycle still makes use of standard pedals and chain, but with a mounted external electric motor. Motorcycles, electric scooters and mopeds are covered under Plus and Premier Memberships only, as they must be serviced by a flatbed truck.
11: Is there an age limit for who can receive Bike Assist service?
Only Members and their Associates are permitted to be towed.
12: Will you service bicycles for underage children?
Bicycles for underage children will only be serviced if the parent/guardian is with the child. However, as our fleet and contractors are not equipped with child seats, alternative transportation would need to be arranged for children, which would be at the Member's expense.
13: Can I apply for a refund if my bicycle is towed by someone else after placing a call for Bike Assist service?
Refunds will only be applied if CAA is contacted first and any refund will be based on CAA prevailing rates.
14: Will CAANEO reimburse me if I am outside of their territory and pay for bicycle assistance from a bike shop or other service?
Yes, service and reimbursement will be provided within the province of Ontario.