What's happening at airports and how can I be prepared?
Are headlines about security line ups, cancelled flights and airport overcrowding making you think twice about heading overseas this summer? Relax – CAA Travel Insurance has some great tips and insights to set your mind at rest.
I’m hearing about massive line ups at the airport and delays. Why is this happening?
- Schedule changes: To manage flight schedules with less staff available, airlines are cutting schedules and seating, resulting in less available flights for travellers.
- Airport overcrowding: Flights are leaving or arriving at airports at the same time causing delays, resulting in missed flights/connections and long wait times at customs or security screening.
- Resource/staff shortage: Global staff shortage of security screeners who are responsible for screening passengers and luggage and the inordinate number of travellers has increased time for processing and delays for travellers and luggage.
- Passport Backlog: Backlog of Canadian passport processing and continued closure of the NEXUS Canadian office has caused delays for travellers who are looking to travel abroad or just to the U.S.
I’m worried my flight will be cancelled without notice and I’ll be stranded at the airport wondering how to get another flight. What can I do to manage that risk?
- Check flight itinerary online to find out if there are any delays or cancellations
- Review the Air Passenger Protection Regulation website to understand passenger rights in case of flight delays.
- Check airline’s policy for rescheduling flights in case of delays.
- Consider trip cancellation & interruption insurance for protection against unforeseen costs of flight delays, such as meals, accommodations, or the cost of booking an alternative flight if needed.
I am anxious about not getting through security and customs in time to get my flight. What advice do you have?
- Check the Canadian Air Transport Security Authority (CATSA) and your destination’s equivalent website before departure or return for estimated security screen times.
- Add at least 2-3 hours on top of the regular wait times suggested by the airport or airline.
How will the lifting of COVID-related measures impact my travel plans?
- Review cancellation and interruption sections of the travel supplier’s policy to understand these options.
- Trip cancellation & interruption insurance protects against unexpected travel expenses and offers reimbursement of a percentage pre-paid, non-refundable travel arrangements.
- Getting travel insurance at the same time as booking your trip will provide peace of mind and protect you from surprises.
- If applicable it may be possible to use “Cancel for any reason” benefits from trip cancellation insurance.
I’m anxious that I won’t get my passport in time for my trip. What steps should I take?
- Check if trip cancellation and interruption insurance can be used if travel documentation is delayed.
- Consider switching dates for travel and review change/cancellation penalties and options from your travel supplier.
- Although not ideal, cancel your travel plans for travel and obtain a refund from your travel supplier, or submit a trip cancellation claim.
I’m confused about the travel protocols and security requirements for travel. Where can I get clear answers?
- Travel.gc.ca has up to date information on entry requirements and travel protocols and advisories, including those related to COVID-19.
- Ask about/review trip cancellation and interruption insurance policy for protection against the extra costs related to unexpected changes in travel, like travel advisories.
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Whether you are a seasoned adventurer or about to depart on your first vacation, our trusted CAA Travel Consultants are here to help.
CAA Travel Insurance is underwritten by Orion Travel Insurance Company, a CAA Company. Certain exclusions, limitations and restrictions apply. Subject to change without notice. A Medical Questionnaire may be required to purchase travel insurance. Quotes are valid for 30 days.